Free shipping for purchases of 5,000 yen or more (tax included)

Fabric panel and art panel mail order site

Frequently asked questions

We have collected some of the most frequently asked questions.

FAQs

About orders and shipping

Can you provide gift wrapping?

We also provide gift wrapping. Please see here for more details.

I haven't received an order confirmation email from Art Deli.

If you registered with a mobile phone address, you may have set up email reception from specific domains. Please disable domain reception or set up your email to receive emails from "@artdeli.net". If you are unable to receive emails from us for any other reason, there may be an error in the email address you registered. We apologize for the inconvenience, but please contact us here (info@artdeli.net) .

I want to cancel or change my order

This is possible up to 100 days after arrival. However, please note that if the return is due to customer circumstances, the shipping fee will be borne by the customer.

Q. How long will the delivery take?

Since all items are assembled by hand, we will ship them within 4-5 business days from the date of order. Depending on the operating status of the factory, it may take longer, so if you are in a hurry, please contact us (info@artdeli.net) .

Can products be delivered to locations other than my home?

Yes, it is possible. You can specify this when placing your order.

Do you offer shipping overseas?

Sorry, this is not currently possible.

How much does shipping cost?

Shipping fee is a flat rate of 600 yen. If you purchase more than 10,000 yen, shipping is free.

About the product

What material will it be made of?

The canvas is made in Belgium by Cressant, a company with 100 years of tradition. It is a high-quality product made of more than 95% cotton. The wooden frame is made of lightweight and durable synthetic pine for the M size, and MDF laminate for the other sizes, which is less likely to warp or twist.

Does it fade or anything?

We use a special printing method called UV printing (ultraviolet light curing) that is less likely to discolor over time. If used indoors under normal conditions, the color will not fade for 10 years.

Is the display equipment included?

Part of the box can be deformed and used as a display fixture. Also, since the main body is very light at about 150g (M size), it can be gently installed on the wall with double-sided tape or push pins. See here

How big is it?

S size: 15×15×1.5cm M size: 30×30×1.5cm L size: 57×57×1.5cm XL size: 100×100×1.5cm We can also produce original sizes, so please contact us (info@artdeli.net) .

I would like to have a product that uses my favorite photo.

We have a service called Ichigo Ichie. It is possible to create original art panels with simple operations. Please feel free to use it.

What if I want to return or exchange an item?

Please contact us at info@artdeli.net with your order number to inform us of your return.

What kind of creators are participating?

We have many people participating, both domestic and international, famous and unknown. They agree with the ArtDeli concept and provide us with their works.

Are Disney and other character products genuine?

Yes. This product was created under a formal contract.

others

I would like to use my work as a product. How can I do this?

Thank you. We are always looking for creators. Please contact us here (info@artdeli.net) .

What happens when art is in your life?

It will completely change the scenery of your life and make you like it even more. Art is like a vitamin for life.

What is ArtDeli?

With the theme of "Making art easier and more accessible," it was born to help more people feel closer to art and incorporate it into their lives.

If you have any other questions, please feel free to ask!

About products, shipping, etc.

Please feel free to contact us.
After confirming your inquiry, we will get back to you.